Returns & Refunds

We want you to be happy with your Still Above purchase. If you change your mind about your order, you have the right to cancel and return your purchase in accordance with UK consumer law.

Change of Mind Returns

If you purchased from us online and simply change your mind, you have 14 days from the day you receive your order to tell us that you wish to cancel your purchase.

After notifying us, you have a further 14 days to return the item to us.

You do not need to provide a reason for cancelling.

To request a return, please contact us at hello@stillabove.com with your order number and details of the item or items you wish to return.

Customers are responsible for the cost of returning an item for a change of mind return. We recommend using a tracked delivery service and keeping proof of postage.

Condition of Returned Items

Please take reasonable care of items while you have them.

Items should be returned in their original condition, with any original packaging and accessories where reasonably possible.

You may handle and inspect an item to the extent necessary to establish its nature, characteristics and functionality, in the same way as you would in a shop. If an item has been used or handled beyond what is reasonably necessary and its value has been diminished as a result, we may be entitled to make an appropriate deduction from your refund in accordance with applicable law.

Faulty, Damaged or Incorrectly Described Items

If your item arrives faulty, damaged or not as described, please contact us at hello@stillabove.com with your order number and, where appropriate, photographs of the issue.

You have legal rights in relation to faulty or misdescribed goods, and these rights are not affected by this returns policy. Where applicable, we will provide an appropriate remedy, which may include a repair, replacement or refund.

We will cover reasonable return costs where the item is faulty, damaged or not as described.

Refunds

Once we receive your returned item, we will process any refund you are entitled to.

For a valid cancellation, we will issue your refund within 14 days of receiving the returned goods, or earlier where required by law. If you provide evidence that you have returned the goods before we receive them, the refund may be issued within 14 days of receiving that evidence. Refunds will normally be made using the same payment method used for the original purchase.

For change of mind cancellations, we will refund the cost of the cheapest standard delivery option available at the time of your order. If you chose a more expensive delivery option, we will only refund the equivalent cost of the cheapest standard delivery option.

The cost of returning the item to us is not refunded for change of mind returns, provided we have clearly informed you that you are responsible for the return cost.