Shipping policy

Shipping Policy

We currently offer delivery to locations where we can provide our standard delivery service without additional international or special delivery charges.

Available delivery destinations, delivery options and costs will be shown at checkout before you complete your purchase.

Delivery Options

We offer a range of Royal Mail delivery options, allowing you to choose the service that best suits your needs.

Our standard delivery option will be the lowest-cost tracked service available.

Faster delivery options may also be available, including next-working-day services where available. Delivery aims and any applicable guarantees depend on the Royal Mail service selected and will be shown at checkout.

Delivery Charges

Standard delivery is £2.99.

Standard delivery is free on orders of £40 or more.

If you select a faster delivery service at checkout, an additional charge may apply. The available options and applicable delivery charges will be shown before you complete your purchase.

Order Processing

Orders are normally dispatched within 1 to 2 working days of receiving your order.

Orders placed on weekends or bank holidays will normally be processed on the next working day.

Once your order has been dispatched, you will receive a dispatch confirmation email. Where tracking is available, your tracking information will be provided in this email.

Delivery Times

Delivery times depend on the Royal Mail service selected at checkout.

Royal Mail delivery times are estimates unless a guaranteed delivery service has been selected.

Delivery may occasionally be affected by circumstances outside our control, including postal delays, severe weather, strikes or other unforeseen circumstances.

Tracking

Our standard delivery service is tracked.

Where you select a delivery option that includes tracking, tracking information will be provided once your order has been dispatched.

You can use the tracking information provided to check the progress of your delivery.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at hello@stillabove.com with your order number and tracking information where available.

We will investigate the delivery with the relevant delivery provider and do our best to resolve the issue.

Please allow the appropriate delivery timeframe to pass before contacting us about a delayed order, as delivery dates provided by Royal Mail are estimates unless a guaranteed service has been selected.

Incorrect Delivery Information

Please make sure that your delivery address is correct before completing your order.

If you notice an error in your delivery address after placing an order, contact us at hello@stillabove.com as soon as possible.

We will do our best to update the address before the order is dispatched. Once an order has been dispatched, we may not be able to change the delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply if the order needs to be sent again.

Delivery Problems

If your order arrives damaged, or if you believe an item is missing or incorrect, please contact us at hello@stillabove.com as soon as possible after delivery.

Where appropriate, please provide photographs of any damage to the packaging or product so that we can investigate the issue.

Your statutory rights as a consumer are not affected by this Shipping Policy.