Terms of service

Terms of Service

Welcome to Still Above. These terms and conditions govern your use of our website and your purchase of products from Still Above.

By using our website or placing an order with us, you agree to these terms. If you do not agree with these terms, please do not use our website.

About Us

Still Above is an online retail business selling vintage metal cardholder wallets and related products.

If you have any questions about these terms or your order, you can contact us at:

Email: hello@stillabove.com

Using Our Website

You may use our website for lawful purposes only.

You must not use our website:

In any way that breaches applicable UK laws or regulations
To attempt to gain unauthorised access to our website or systems
To interfere with the operation or security of our website
To copy, reproduce or use our content or branding without our permission

We reserve the right to suspend or restrict access to our website where necessary to protect our business, website or customers.

Products

We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions and other information on our website are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings. Minor variations in finish, appearance or dimensions may also occur.

We reserve the right to update product information, prices and availability at any time.

Prices

All prices displayed on our website are shown in British pounds (£).

We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted.

Orders

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you will receive an order confirmation email acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm that the products have been dispatched, unless we notify you otherwise.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where:

A product is unavailable
There is an obvious pricing or product description error
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order

If we cancel an order after payment has been taken, you will receive a full refund.

Payment

Payment must be made using the payment methods available at checkout.

By placing an order, you confirm that you are authorised to use the payment method provided.

Delivery

We currently offer delivery to the destinations shown at checkout.

Available delivery options, delivery times and costs will be displayed during the checkout process.

Our Shipping Policy provides further information about delivery, including dispatch times, delivery services and delivery charges.

We will make reasonable efforts to dispatch orders within the stated timeframe. However, delivery times may occasionally be affected by circumstances outside our control, including delays caused by delivery providers, severe weather, strikes or other unforeseen circumstances.

If your order is delayed or appears to be lost, please contact us at hello@stillabove.com and we will do our best to assist you.

Returns and Refunds

Our Returns & Refunds Policy explains your rights and our procedures for returning products and receiving refunds.

Nothing in these Terms of Service affects your statutory rights under UK consumer law.

Faulty or Incorrect Products

If you receive a product that is faulty, damaged or not as described, please contact us at hello@stillabove.com.

We will deal with the issue in accordance with your statutory consumer rights.

Intellectual Property

All content on the Still Above website, including but not limited to:

The Still Above name and logo
Product photography
Product descriptions
Graphics
Images
Website design
Text
Other original materials

is owned by or licensed to Still Above unless otherwise stated.

You must not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.

Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that it will always be available or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other circumstances.

Limitation of Liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under UK law.

We are not responsible for losses that could not reasonably have been expected when you entered into a contract with us, except where applicable law provides otherwise.

Nothing in these terms affects your legal rights as a consumer.

Changes to These Terms

We may update these Terms of Service from time to time.

Any updated terms will be posted on this page. The terms that apply to your order will be the terms in effect when your order is placed.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes relating to these terms or your purchase from Still Above will be subject to the jurisdiction of the courts of England and Wales, except where applicable UK consumer law provides otherwise.